Refund policy

Guaranteed Satisfaction

At Pata Studio Co., we always strive for your satisfaction. This policy ensures a clear and fair process.

General Conditions

Accepted Reasons

3.1. Withdrawal / Change of Mind:

You have up to 30 calendar days from receiving the product. The product must:

If approved, you will receive a return label valid for 7 days.

3.2. Manufacturing Defects:

Must be requested within 30 days. Does not cover accidental damage or improper use.

3.3. Damaged Product Upon Arrival:

Refuse the delivery or request an immediate return. Please attach photos of the damage.

3.4. Incorrect Product:

You must request the exchange within a maximum of 7 calendar days.

3.5. Inspection and Resolution:

Once received, the product will be inspected within 10 business days. If approved, a refund will be issued.

3.6. Proofs:

You must attach photos or videos clearly showing the issue.

3.7. Customer Responsibility:

It is the customer's responsibility to choose the correct model/color when purchasing.

Refund Options

4.1. Store Credit:

Valid for the same amount towards future purchases.

4.2. Credit Card:

Refunds are processed according to the card issuer's timelines, usually within 1–2 billing cycles.

4.3. Chargebacks:

If the product was delivered but payment was reversed, return will be requested.

4.4. Bank Transfer:

Refund within up to 10 business days to the original account.

4.5. Other Cases, including lost packages or out-of-stock products:

Processed within 5 business days.

Questions

Pata Studio Co.

32 W Mosley St, Manchester M2 4EG, United Kingdom

Country/Region