Privacy policy

Pata Studio Co.

Policies & Terms

  1. Privacy Policy

At Pata Studio Co. we value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).

Data We Collect

  • Personal identification data (name, email address, phone number, billing/shipping address).

  • Payment information (processed securely via third-party providers; never stored directly by us).

  • Browsing and usage data (cookies, IP address, device information).

How We Use Your Data

  • To process and deliver your orders.

  • To communicate with you about orders, products, and promotions.

  • To comply with legal and tax obligations.

  • To improve user experience on our website.

Data Retention

  • Your data will be retained only for as long as necessary for the purposes outlined, or as required by law.

Your Rights under GDPR

  • You have the right to access, rectify, delete, restrict processing, and request portability of your data.

  • You may also withdraw consent at any time.

Contact

For privacy-related enquiries, please contact us at studiopatac@gmail.com

  1. Returns & Exchanges Policy

You may return or exchange products purchased from Pata Studio Co. under the following conditions:

Eligibility

  • Requests must be made within 100 days of delivery.

  • Items must be in their original condition and packaging.

  • Exchanges are subject to product availability.

Process

  • Request a return authorisation by contacting us at studiopatac@gmail.com

  • Once inspected, we will confirm acceptance and proceed with the exchange or refund.

Costs

  • Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

  1. Refund Policy

At Pata Studio Co., we strive for full customer satisfaction. If you are not satisfied with your purchase, you may request a refund under the following terms:

Refund Conditions

  • Refund requests must be made within 100 days of receiving the product (in accordance with the EU Consumer Rights Directive 2011/83/EU).

  • The product must be unused, in its original packaging, and in the same condition as delivered.

  • Certain products (personalised items, intimate goods, or perishable goods) may not be eligible.

Refund Process

  • Contact us at studiopatac@gmail.com

  • Once the return is received and inspected, you will be notified of approval or rejection.

  • Approved refunds will be processed to the original payment method within 14 days.

  1. Shipping Policy

At Pata Studio Co., we ship orders across Europe and internationally.

Shipping Times

  • Standard EU deliveries: 3–7 business days.

  • International deliveries: 7–21 business days.

Shipping Costs

  • Shipping costs are calculated at checkout.

  • Free shipping may apply for orders above 149 EUR / 149 GBP.

Order Tracking

All orders include tracking information, which will be provided via email.

Delays & Liability

We are not responsible for shipping delays caused by customs, carriers, or unforeseen events.

  1. Terms of Use

By accessing and using the Pata Studio website, you agree to the following terms:

  • You must be at least 18 years old or have parental consent to make a purchase.

  • You agree not to misuse the website (e.g. hacking, spreading malware, or making fraudulent purchases).

  • All content on this website (text, images, trademarks) belongs to Pata Studio or its licensors.

  • Prices and availability may change without prior notice.

  1. Legal Notice

Ownership of Website

This website is operated by Pata Studio, a company with registration currently in progress.

Contact Information

  • Address: 32 W Mosley St, Manchester M2 4EG, United Kingdom

  • Email: studiopatac@gmail.com

  • For customer support, please use the email address above. We aim to respond within 2 business days.

Liability Disclaimer

Pata Studio is not responsible for indirect or incidental damages resulting from the use of this website. External links are provided for convenience only and are not under our control.

  1. Terms of Service

Products & Orders

Product descriptions are accurate but may vary slightly in colour or size due to manufacturing or screen settings.

We reserve the right to refuse or cancel orders in cases of suspected fraud.

Payments

Payments are processed securely through approved third-party gateways.

Prices are displayed in EUR (€) and may include or exclude VAT depending on your location.

Limitation of Liability

Pata Studio is not liable for damages arising from misuse of products. Our liability is limited to the maximum permitted under EU law.

Jurisdiction

These terms are governed by European Union consumer law, without prejudice to mandatory protections granted by the laws of your country of residence.